Arlo Camera Offline Issue
Hello, we have an Arlo camera that for the last week has been offline and thus not recording. When you go to the app and look at it it shows the camera was online at 10:23 pm on September 18th and has been offline since then.
It has also been offline when I do a search for it on the app. It’s as if it is stuck in this last state of online/offline and never updates even though it says it should be checking every 60 seconds.
why does my arlo keep going offline
I have a 5 cam system and the new Arlo Pro 2. The system works fine until I try to monitor from my phone. I’m at work on a company computer so I open up a VPN connection to log into my home network. Once connected, I try to open the Arlo app or system status, but it’s stuck on “loading” indefinitely.
The only way I can get into the app is to play around with wifi – turn everything off, turn my phone wifi on and off, etc., until it finally logs in. But I have to do this every time I want to use it. Anyone else having this problem? Â I’ve downloaded the app on my IPhone X. It worked fine for about a week, but now the camera shows up offline every day. I open the app and go to refresh, or check connectivity. The camera is offline or not found. Everything is working through wifi – lights, locks etc work fine. I can even see the live feed of my camera on my pc or laptop.
Arlo camera offline issue and how to fix it
There are numerous reasons causing Arlo camera offline issue, but the most common one is the arlo cameras have network connection issues. When your router is down, it can also cause arlo camera offline issue. To fix the Arlo Camera Offline Issue, you need to check your internet connection firstly. Try to connect mobile device or computer to other network and check arlo app. If it is working fine, your Arlo will work as well. Moreover, you can restart arlo camera by disconnecting the power supply for 1 minute and reconnect it again. Besides, if you find your router down, turn off and unplug it then wait at least 30 seconds before turning it on again.
Reasons for the Arlo camera going offline
1. Check the network connection status on Arlo app and make sure your camera is connected to your internet.
2. If the above mention solution does not work, you should restart Arlo Camera by disconnecting power supply for 1 minute and reconnect it again.
3. Otherwise, you can reset Arlo camera by keeping a pin in the reset hole on the side of your arlo camera for about 10 seconds.
Now you know the reason causing Arlo Camera offline issue and how to fix it, if still there is any problem, please feel free to contact us. We will offer the best solution as soon as possible. Or you can try the other way which is what worked for me when I was having the same issue.
How to prevent the Arlo camera from going offline
If you have the same trouble with us, just contact Arlo Support for help. They can solve your problem in a few minutes. If you have other questions, you could check our blog posts about arlo camera frequently asked questions and solve them by yourself. And if you want to buy or add accessories to your Arlo Camera system, you could visit arlodeals.com . It provides lots of saving, perfect service and free shipping for you!
Conclusion
So that’s it, the reason causing Arlo Camera offline issue and how to fix it. If your arlo camera still has same problem after checking network connection status on app, restarting Arlo Camera by disconnecting power supply for 1 minute and reconnecting it again or resetting Arlo camera by keeping a pin in the reset hole on the side of your arlo camera for about 10 seconds.
